Ed Cofrancesco is a seasoned financial executive with extensive expertise in equity trading, consulting, and operational leadership. But it’s his experience of human behavior that gives him an extra ...

A street of partially finished new homes in a new suburban housing development. Access to housing in the United States is one of many issues Americans face as they grapple with the current economic ...

To improve customer loyalty, organizations must address this gap by implementing effective data management, advanced AI and strategic human interaction. Customer support is a vital function for any ...

Yet surprisingly little attention is paid to expectations as an area worthy of study. Even though expectation is the raw and ...