If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

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The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

BELLAIRE, MI (WFSB) - A popular brewery in Michigan posted to social media a response to an angry customer and it went viral. Short’s Brewing Company in Bellaire, MI said it admitted to making a ...

Once someone decides to move into a senior living facility, they’re typically ready to move as soon as possible. So when one of our facilities ran into roadblocks that pushed our opening date back, it ...

Opinions expressed by Entrepreneur contributors are their own. I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often — ...