Well...it's happening again. One generation is being called out by another, and for once, millennials are not the target. Gen Z is on the hook (that's a phone pun for ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. "We had a bold goal of single-digit wait time on ...

Teenagers are generally obsessed with their smartphones. So much so that Kristin Hatling’s family recently encountered a gaggle of them who had brought their screens into a resort’s hot tub. “My ...

After years of minimal changes, CarPlay is getting a huge update this fall. Among the variety of big and small new features in iOS 26, CarPlay has a much improved solution for how incoming phone calls ...