It's no surprise most companies struggle with their digital transformation efforts. Eighty-five percent of all digital transformation initiatives fail to deliver the expected results. Having completed ...

Partnership combines ServiceNow’s leading AI and CRM capabilities and Devoteam’s industry-leading services to transform customer, agent and seller experiences “Customer expectations that businesses ...

I promised long ago that I would never do a wrap-up or a predictions article at year's end. I've never liked them; to be fair, everyone says the same thing anyway. So let's just call this a status ...

These issues reduce productivity, lower operational costs, weaken customer engagement, and prevent businesses from scaling effectively in a hyper-competitive marketplace. Zoho Suite’s applications ...

AI is making a seismic impact on how business gets done, and CRM has been no exception to its influence. For some time, AI has been making waves in the customer relationship management (CRM) industry, ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

Distributors can automate orders and boost customer interactions—with zero license fees with a software suite that plugs right into ERPs like DMSI and Epicor. It’s not just tech—this is midmarket ...

WESTPORT, Conn., Jan. 12, 2026 /PRNewswire/ -- Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's ...

Aston Martin has the good fortune to be a brand as well as — some would argue beyond — a product. For many, it will immediately conjure up an image of Sean Connery or Daniel Craig, behind the wheel of ...

A top California credit union modernizes and unifies marketing, sales, and service through Creatio’s Agentic Platform ...