The old reach out and touch someone slogan from the phone company means, in the technical support business, to reach out and touch someone’s computer. Doing so in person takes expertise and patience.

The backup appliance is an option gaining in popularity as a means of data protection, especially for SMBs and for branch office use. A backup appliance comprises a backup application preloaded onto a ...

Most organisations these days prefer to deploy most new servers as virtual machines (VMs), with physical servers deployed only in exceptional or business-justified cases. Virtual backup appliances – ...