"Early attention to compliance will help reduce enforcement risks and foster greater trust with consumers in an increasingly ...

Federal Trade Commission staff sent letters to 10 companies, warning them of potential violations of the agency’s Consumer ...

The letters reminded companies that continued breaches could lead to federal lawsuits and civil penalties of up to about ...

Consumer experts recommend looking for “verified purchase” reviews, reading both the highest and lowest ratings, and paying ...

CLEVELAND, Ohio (WOIO) - This month a new federal rule goes in to affect to protect customers from fake or inflated customer reviews on companies’ websites and marketing material. For the first time, ...

With the convenience of e-commerce, it's become second nature for shoppers to glance at online reviews before making a ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

You’re in dire need of a gift for the preschool teacher, but it’s close to your toddler's bedtime. It’s the busiest week of your life and, as Murphy’s Law would have it, your best friend’s not ...