Today, customers have more control than ever over how they interact with businesses. Attention is much more difficult to get, and data privacy and compliance are necessary for every interaction. At ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of engagement. For brands, that can feel both exciting and ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Kurt is CEO of Netop, a leading provider of Live Chat software - a solution helping businesses boost online sales, increase customer satisfaction and reduce service costs. He has extensive ...

RCS is redefining banking communication with industry-verified security, two-way interactivity, and measurable engagement ...

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...

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Twilio announced what’s pitched as a next-generation Customer Engagement Platform (CEP) at its SIGNAL conference, including a series of updates aimed at re-shaping customer engagement through AI and ...