As businesses develop, they look for ways to conduct business as efficiently as possible. One option that contributes to business efficiency in many instances is use of an industry standard model.

One of the biggest issues you may face with your customers is the lack of a good definition of what you think you are doing and how they define it. Operational definitions are the key to better ...

Kathleen Hurley is the founder of Sage Inc., a tech company that offers SMB businesses infrastructure solutions and next-gen technology. Because the tech landscape changes so quickly—and because small ...