Sorting out an insurance policy is never going to be fun, but the customer journey can be made as efficient as possible. Sorting out the right insurance policy for your needs is never going to be ...

How do consumers recognize their need for life insurance, shop for it and eventually purchase coverage? The customer journey involves a trip through the Purchase Funnel, according to LIMRA research.

The Capgemini Research Institute’ s World Life Insurance Report 2025, published today, reveals that the life insurance industry is struggling to meet today’ s customer experience expectations, with ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Financial Services Experience Cloud TM for Insurance.

More and more companies from different industries are evolving from a product-based marketing mindset to one focused on the customers' experience. This is because in an experience economy of the ...

For over a century, insurers earned trust by offering protection through uncertainty. Today, that trust relies on delivering fast, secure and consistent digital experiences—the primary connection ...

In the 2022 Digital-First Customer Experience Report, NICE asked consumers and senior decision-makers what they believe is working in digital-first customer journeys. Unsurprisingly, the report ...

You know the drill, your insurance comes up for renewal, you need to find the best price as quickly as possible and you know there is a one-stop shop for finding out who can give you the lowest ...

It’s important to ensure everyone has a positive experience with your brand across all touchpoints. A great way to make this happen is by creating a customer journey map. This will provide you with ...

Global insurance customers want both the efficiency of generative artificial intelligence (Gen AI) and human empathy, finds a new report from the Geneva Association, a global association of insurance ...

Personal insurance rates are expected to rise significantly in the coming year. Homeowners’ insurance premiums may climb by as much as 15%, especially in high-risk areas vulnerable to extreme weather, ...