Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

By replacing legacy, homegrown systems with modern, highly enabling platforms, Swanson has built a future-ready foundation that delivers more delightful, efficient, and personalized customer ...

Customer loyalty is the greatest reward in the cutthroat world of e-commerce. Getting a new client is costly. It is much more profitable to keep the one that already exists. A lasting business is ...

Moxo's new data study, The State of Churn and Retention in B2B Organizations 2026 Report, reveals that nearly half of all client churn occurs within the first 90 days of the client relationship, ...

Onboarding drives retention. Customers who receive strong onboarding stay engaged, see value faster and become long-term advocates. Personalization is key. A tailored onboarding plan based on customer ...

Analyst Tal Liani from Bank of America Securities maintained a Buy rating on CrowdStrike Holdings (CRWD – Research Report) and keeping the price target at $365.00. Tal Liani has given his Buy rating ...

For modern brands, customer loyalty isn’t just built on great products; it’s sustained by consistent, personalized experiences across every touchpoint. The challenge? Many organizations operate with ...

Cherokee Mitsubishi boosts growth by focusing on retention, referrals, and memorable customer experiences instead of one-time ...

Editor's note: This is Part 1 of our two-part series on the retention reset. Today’s installment tackles the why: the post-ZIRP correction, why acquisition-first economics are failing and why ...

OKTA has continued to report robust performance metrics across growing multi-year RPO and adj subscription gross margin, with it implying the growing customer demand and its excellent pricing power.