The "normalization of deviance" is a dangerous phenomenon where repeated shortcuts or rule-breaking without immediate negative consequences leads to once-unacceptable practices becoming perceived as ...

“When the sociologist Diane Vaughan came up with the term ‘the normalization of deviance,’ she was referring to NASA administrators’ disregard of the flaw that caused the Challenger space shuttle to ...

To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

Although vendor-written, this contributed piece does not promote a product or service and has been edited and approved by Network World editors. How many times have you witnessed a sub-optimal IT ...