Every healthcare leader is thinking about burnout. Providers and administrators are overwhelmed by staffing shortages and other morale strains, which we know are compromising patient experience ...

Twenty minutes lost to a balky booking system, and the staff already knew. Two questions every leader should ask to find the friction in patient and customer experience.

Every empty appointment slot tells a story that healthcare executives have learned to read with dread. A patient books, then forgets. A reminder goes unanswered. A specialist sits idle while a waiting ...

Rural communities across the U.S. are facing an increasing healthcare crisis due to shortages in healthcare providers and facilities, especially as the nursing shortage continues throughout the ...

Missed appointments remain one of the most persistent (and costly) challenges in patient engagement. Even as healthcare organizations use more appointment reminders, online scheduling and other ...

As hospitals bring remote patient monitoring and connected apps into their intensive care units, they're finding opportunities to not just increase efficiency of care, but also to improve the ...

Experts discuss how health care organizations can address the "missing patient" problem in our health system. This is the second article in a series on value-based care and the four challenges health ...

April 19 (Reuters) - Many cancer patients who'd had problems with their treatment never said anything to the doctor they thought was responsible - and almost none formally reported the problems to the ...

BOSTON (SHNS) – Patients in Massachusetts continue to languish in hospital emergency departments for hours before receiving appropriate care, with the issue particularly acute for the state’s most ...

There had been early clues, but it was a family game of dominoes around Christmas 2021 that convinced Susan Stewart that something was wrong with her husband. Then 75 and retired, Charlie Stewart ...