Enghouse Interactive today released its Proactive Outbound Platform for Service Provider (POP4SP) solution, a cloud-based multichannel outbound notification solution. Built for multitenant ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for ...

Makes SMS and phone calls part of the seamless digital experience NEW YORK, June 28, 2022 /PRNewswire/ -- Glia, the leading provider of Digital Customer Service (DCS), has extended the proactive ...

Talkdesk 20-in-20 continues with new products and enhancements, adding proactive capabilities for companies to efficiently and effortlessly connect with customers through personalized sales and ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

Too many companies assume that all they need to do to enact proactive customer service is to buy some new technology. The reality is that making the shift to proactive customer service first requires ...

For years, Zendesk has provided tools and services that helped companies engage customers, but largely from after something has gone wrong or when a problem has been identified. It was only in October ...

BURLINGTON, Mass.--(BUSINESS WIRE)-- Nuance Communications (NAS: NUAN) today announced that it has signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer ...

Four in five customer service organizations will opt for messaging and abandon native mobile apps by 2025, Gartner concludes in an in-depth study of the technology landscape. Messaging via text, ...

Customer service is a broad and expanding field. The manner, techniques and customs of providing customer service make this go-to-market strategy complex. However, when executed well, customer service ...