If you ask Vik Verma, we’re living in the golden age of communications for all the wrong reasons. He talks often about using technologies such as videoconferencing linked to analytics to improve how ...

The video escalation feature enables agents to evaluate and determine the best course of action on a case-by-case basis, reducing support costs and unnecessary time spent on onsite visits. For ...

CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced SellWith8™, an exclusive tier within the 8x8 Technology ...

SAN JOSE, Calif.--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global ...

8x8 (NASDAQ: EGHT) is having a fantastic day. Following a great earnings report, the cloud-based communication specialist's stock peaked with a 54.8% gain near 11 a.m. ET. It's a welcome jump, too.

8x8 JourneyIQ Empowers Businesses to Evaluate and Manage Customer Interactions from Start to Finish and Eliminate Blind Spots Across the Entire Customer Journey “Businesses often complain about having ...

Voice-led AI, message growth, and platform innovation in Q2 FY26 highlight accelerating demand for intelligent, integrated CX at global scale Customer adoption of 8x8’s AI-powered solutions continues ...

8x8, providers of a unified cloud communications platform, and Genesys, a cloud customer experience orchestration technology provider, have partnered to integrate 8x8 Work with Genesys Cloud CX to ...

8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated platform provider for customer experience (CX), is fast-tracking the next phase of AI-powered engagement by expanding intelligent automation ...

Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to Date AI-powered voice self-service enables the automation ...