In the complex and dynamic field of healthcare, conflict is as omnipresent as it is multifaceted. From the recent record-setting healthcare strike at Kaiser Permanente, involving over 75,000 employees ...

Employees who experience value conflicts with your organization do not intend to be difficult when they speak up. The misalignment of their values with those of the organization profoundly affects ...

As a public service, I offer a “short course” version of a class I teach called “Communication and Conflict.” Our textbook is “Communication, Conflict, and the Management of Difference.” Authors ...

"I can't keep doing this," Sarah told me in our first session. Successful professional, mother of two, by all external measures thriving. "I value my career. I worked hard to build it. But I also ...