NEW YORK, March 03, 2026 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, has been named a Leader in the Everest Group Customer Experience (CX) Services in Insurance Operations ...

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SACRAMENTO, Calif., Jan. 27, 2026 /PRNewswire/ -- insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, today announced that Gulf States ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Insurers will prioritize customer experience in the coming year as declining customer satisfaction reveals the need to focus on retaining clients. That was among Forrester’s predictions for the ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...

SAN FRANCISCO--(BUSINESS WIRE)--An overwhelming 91% of consumers consider customer service when deciding whether to stay with their current healthcare insurance plan or switch providers, according to ...

Think about a favorite customer experience - maybe it was with an airline or a retailer. What are the characteristics that gave you a good feeling about that experience? Maybe it was easy. Maybe you ...

New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

Brandon Tobman, Chief Executive Officer of Get Covered, tells ITIJ why younger people are turning away from insurance, and what businesses can do to help their journeys ...

Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in customer experience across ...