Shadow IT is any unauthorised use of technology within an organisation. The phenomenon arises when employees use applications, software or hardware that haven’t been cleared by their IT department.
The rise of a new technology once again brings with it IT's struggle to secure it for enterprise use. Shadow IT is one of those problems that IT has been battling for decades, in one form or another.
AI and shadow IT threaten travel security. Business leaders need to update policies and improve user-friendliness.