Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition.

If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps.

Jun 15, 2024 · [Windows Hello] After installing this update or a later Windows update, for enhanced security, Windows Hello facial recognition requires color cameras to see a visible face when signing in.

Learn how to sign into your PC with Windows Hello using a PIN, facial recognition, or fingerprint.

Learn how to troubleshoot Windows sign in issues, including problems signing in to your Windows device after upgrading.

Facial recognition (Windows Hello) Use these settings to configure the sign in using face recognition, instead of a password. In this section you can also improve facial recognition or remove it.

Learn how to reset your PIN if you aren't signed in to Windows and having trouble using your PIN.

If you are having problems signing in with a passkey, check the error messages from the sections below. "iPhone, iPad, or Android device" QR code not shown when signing in on Windows

Apr 8, 2025 · Customers reported issues with Event ID: 45 and Event ID: 21 triggered by certificate-based authentication using self-signed certificates. To see more information, please refer to the …

Erfahren Sie, wie Sie Windows Hello Anmeldefehler, Fehlermeldungen oder Fehler bei der Gesichtserkennung beheben können.