Understanding your customers
Understanding your customers
Nov 6, 2020
open.edu
Jeff Bezos highlights the importance of deriving clarity from a deep understanding of customer needs, emphasizing a customer-first approach over competitive analysis or available technologies. He believes that foundational customer desires, such as low prices, fast delivery, and vast selection, remain consistent over time. By focusing on these enduring needs, businesses can confidently invest in strategies that provide long-term value. Bezos suggests that this conviction and clarity come from al
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